[公司名稱] Maintech （美國領導品牌SI）(由渥特人力資源顧問公司派遣)
[工作職稱\內容]
The position holder is to provide 1st level 24/7 break-fix support for OEM har
dware (Dell, IBM, HP servers) in a data center environment. Primary responsibi
lities include:
‧ Provide remote hands and eyes for customers
‧ Hardware and software configurations and installation of managed products
‧ Create tickets within established ticketing system
‧ Work with customers, system engineers, and management to communicate ticket
status
‧ Analyzes, diagnoses, and troubleshoots hardware/server issues with focus on
responsiveness
‧ Maintains inventory and documentation of activity.
‧ Escalates more complex issues to technical support team in the U.S
[徵才條件]
‧ Bilingual English/Mandarin required.
‧ Technical college degree or equivalent experience.
‧ Three or more years of experience working in a data center or similar envir
onment
‧ Proficiency in MS Office Suite and MS Windows
‧ Ability of lift up to 50lbs of equipment
‧ Good interpersonal skills, self-motivated and good working discipline, enjo
ying remote working environment
‧ Familiarity with ticket tracking software and below equipment is a plus
1. CompTia Server+
2. CompTia A+
3. CompTia Network+
4. HP AIS – Proliant Servers
5. HP APS – Proliant Servers
6. Microsoft MCP/MCSA/MCSE
7. IBM Authorized Service Technician
[薪資福利]
休假依法令規定，月薪NTD60000～80000,依經驗核薪，保障13個月
[工作地點]
台北市中山區復興北路420號7樓
[需求人數] 1人
[聯絡方式]
Maggie 方小姐
[email protected]/*